AI Receptionist Frequently Asked Questions
Clear answers about how NextEraAI handles supported calls, business questions, appointments, setup, and pricing for small businesses.
Frequently asked questions
What is an AI receptionist?
An AI receptionist is software that answers business calls and handles supported caller requests. NextEraAI uses configured business information and built-in appointment workflows to answer common questions and manage supported appointment tasks.
How does NextEraAI answer calls?
You keep your existing business phone number and forward calls to NextEraAI. Your configured AI receptionist answers in a natural voice, responds to supported questions, and can complete supported appointment actions during the call.
Do I keep my existing business number?
Yes. Keep your existing business phone number and forward calls to NextEraAI when you are ready.
How are appointments booked?
During a supported call, NextEraAI checks the availability maintained in its built-in appointment system, helps the caller choose a time, and records the appointment.
Can customers reschedule appointments?
Yes. Callers can request a supported reschedule, choose from current availability, and have the existing appointment record updated.
Can customers cancel appointments?
Yes. NextEraAI handles supported cancellation requests during the call and updates the appointment record.
Does it answer business questions?
Yes. NextEraAI answers supported questions using configured business information such as hours, services, and other business details.
Is NextEraAI available 24/7?
NextEraAI is designed to answer supported business calls 24/7.
How long does setup take?
Guided onboarding is designed to keep setup simple and typically takes about 15–20 minutes.
What happens after the free trial?
The free trial lasts seven days. After the trial, NextEraAI is $199 per month. You can cancel anytime during the trial.
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